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Paying it forward…..
It is turning into a red hot trend and helping to chip away at that uncivil reputation about America. And it is happening right here now. A colleague at work even told me how a total stranger ahead of...
View ArticleTalking about civility in America
We have been busy this week fine-tuning our annual survey on Civility in America. This will be our fifth year. I find it so easy to get worked up about all the incivility that gets covered in the news...
View ArticleA reputation for incivility about to change
I was intrigued to see this article about France’s multimillion-euro tourist investment in making the country more welcoming or having a more “civil reputation.” France realized that in order to...
View ArticleCustomer Service Rises to the Occasion
I have been traveling a lot recently in Asia and Europe. Two incidents made me think twice about customer service and how it has evolved. The first happened while I was in Singapore staying at a very...
View ArticleReputation of the USA, Eroding
As you know from reading my blog, we at Weber Shandwick have been researching civility in America for some six years now. The reputation of our beloved USA is a topic that would be hard to avoid with...
View ArticleStanding By
Just want to make sure that I share a new web series from Starbucks called Upstanders. Fast Company wrote about it as well as lots of other media because it is inspiring journalism that demonstrates...
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Uncivil Nation
The reputation of the United States is going south. In the recent Civility in America survey, our seventh wave since 2010, Weber Shandwick with Powell Tate and KRC Research found that American voters...
View ArticleWork as a refuge
I wanted to share this post that I wrote for HBR on this idea I had on Sanctuary Companies or Work as a Refuge. It is based on our Civility in America ongoing research with Powell Tate and KRC Research...
View ArticleReconciling Hate
Well, I was relieved to see that the word “hate” had fewer mentions than “love” when I searched on Google. That might change over the next few days as people try to reconcile what happened in...
View ArticleTrends in Reputation: Looking Ahead in 2018
2017 was a year like no other for soul-searching issues such as worldwide movements toward populism, concerns over sexual harassment in the workplace, starving polar bears and bots spreading fake news...
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